Widerrufsrecht

Return Policy

Since all our products are printed on demand specifically for you, we generally do not accept returns for buyer's remorse (wrong size, color, or change of mind). However, we accept returns within 30 days if the item is defective, damaged, or if we sent the wrong item.

Eligibility for Returns
To be eligible for a return, the item must be:

• Defective, damaged, or incorrect due to our error
• Unworn and unwashed
• Reported within 30 days of delivery

We do not accept returns for items ordered in the wrong size, color, or for personal preference reasons. Please check our size guide carefully before ordering.

How to Request a Return
Contact us at threadsbyap@gmail.com with your order number, photos of the issue (for defective/damaged items), and a description of the problem.

If your return is accepted, we will provide instructions on how to proceed. Do not send items back without prior approval. Items sent without authorization will not be processed.

Return Address
Returns must be sent to Printful's facility. We will provide the specific return address once your return is approved.

Damages and Issues
Please inspect your order upon reception and contact us immediately within 30 days if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide a replacement or refund at no additional cost.

Exceptions / Non-Returnable Items
The following cannot be returned:

• Items ordered in the wrong size or color
• Items that have been worn or washed
• Items returned due to buyer's remorse or change of mind
• Gift cards

Exchanges
We do not offer direct exchanges. If you received a defective item and want a different size/color, we will process a return for the defective item and you can place a new order for the desired item.

European Union 14-Day Cooling Off Period
Under EU consumer protection laws, you generally have the right to cancel your order within 14 days. However, since all our products are custom-made and printed specifically for you according to your specifications (design, size, color), they are considered personalized goods. According to the Distance Selling Act, the right of withdrawal does not apply to goods manufactured according to the consumer's specifications.

This means you cannot return items due to change of mind or wrong size ordered. You can only request a return for defective, damaged, or incorrect items as described above.

Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at threadsbyap@gmail.com.